Onboarding Wins: Proven Tips for Soft Play Centres to Streamline and Succeed

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Essential tips and tricks for Uk soft play providers

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Soft play owners, are you looking for ways to streamline operations and boost bookings?

As a soft play centre owner, you're always looking for ways to streamline operations and boost bookings. Our recent onboarding call with a new Beyonk client revealed some fantastic insights that could benefit your business. Let's dive into the key takeaways!

1. Enhancing Your Online Presence

One of the first things we discussed was the importance of visual content. Did you know that adding videos to your Beyonk experience pages can lead to a 21% uplift in bookings? Here are some tips:

Create short, engaging videos showcasing children having fun in your play areas

Highlight your café facilities and friendly staff

Use a 4:3 aspect ratio for optimal display

Consider partnering with local parent influencers for content creation

2. Streamlining the Booking Process

We introduced our client to several features that make the booking process smoother for both staff and customers:

QR code scanning for quick check-ins

Customer self-serve rescheduling options

Customisable checkout questions for gathering important information

These tools not only save time but also enhance the customer experience, encouraging repeat visits.

3. Leveraging Email Marketing

Email communication is crucial for engaging with your customers. We walked through customising:

Booking confirmation emails

Reminder emails

Post-visit thank you emails

Use your email CRM (eg. Mail Chimp) to share your story and upcoming events with customers who already know and trust you

By adding personalised content, local information, and calls-to-action, you can turn these transactional emails into powerful marketing tools. Eg. Don’t forget to book your next birthday party with us!

4. Maximising Revenue Opportunities

We explored various ways to increase revenue, including:

Setting up experience gift cards for soft play sessions (and promoting / advertising as a great gift for your mum friends)

Introducing booking protection fees

Highlighting café offerings in pre-visit communications and on your experience media section

These strategies can help boost your average transaction value and encourage additional spending.

5. Utilising Data for Growth

The Beyonk system offers valuable insights into your business operations. We discussed how to:

Analyse booking patterns to optimise staffing

Use customer data for targeted marketing campaigns

Track the success of different experiences and promotions

Looking Ahead

Our onboarding calls are just the beginning of your journey with Beyonk. We're committed to helping soft play centres like yours thrive in the digital age. In future sessions, we'll be exploring advanced topics such as:

Setting up and managing party bookings through Beyonk

Integrating loyalty programmes

Seasonal promotion strategies

Remember, the Beyonk team is always here to support you. Whether you're just starting out or looking to take your soft play centre to the next level, we're excited to be part of your success story!

Stay tuned for more tips and tricks in our upcoming blog posts, and don't hesitate to reach out if you have any questions about making the most of your Beyonk experience.